Delivery time and cost

Delivery time and cost varies depending on your shipping option and location. Delivery time, shipping options and cost are displayed during check out.

Notification of delays

Despite our best efforts, unexpected volume delays with our carriers, or even extreme weather may affect estimated delivery times. We’ll do our best to let you know of any delays.

Cancelled order

We’ll always send you an email to let you know why your order has been cancelled.
Most of the time it’s due to one of these reasons:

• Your items were out of stock at the time of shipping. If this is the case, you will be refunded.
• Unpaid order cancelled after reaching time limit. Something went wrong while verifying your billing and/or shipping details. Try to go back one step in the payment process on the website to check your details. If it is correct, it’s easiest to contact your bank to see if they can help you find out more. If the issue lies in the shipping, please check your address details and make sure you live in a country where we deliver.

If the issue remains unsolved, you can contact us at info@mysedge.com so our customer service team can assist you further.

What should I do if I receive wrong item?

Please check our refund and return policy. You can also contact us at info@mysedge.com so our customer service team can resolve the issue.